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Analytics & reportingInsights

Metric glossary

Every metric in Insights, with its formula and the pages where it appears. Use it to look up a definition quickly; the dashboard pages explain each tile in context, with examples and caveats. All amounts are in your reporting currency.

Revenue

MetricFormulaShown on
Billed revenueΣ total, including tax, of final invoices. Credit notes count as negative. Shown as This month’s revenue, Total revenue, Total invoiced, Monthly revenue and Revenue per month.Overview, Revenue, Invoices, Customers
Projected month revenueThis month’s billed revenue ÷ day of the month today × days in the monthOverview, Customers
MoM %(this month − last month) ÷ last month × 100, calendar months by invoice dateOverview, Customers
YoY %(this month − same month last year) ÷ same month last year × 100Overview, Customers
Recurring revenueΣ amount excluding tax of final invoice lines priced with the fixed pricing model, or without a pricing modelRevenue
Usage revenueΣ amount excluding tax of final invoice lines priced with any other pricing model, plus deductionsRevenue
One-off revenueΣ amount excluding tax of one-off lines on final invoicesRevenue
Revenue per customer, per productΣ amount excluding tax of all lines on final invoices, per customer or productRevenue
Product revenueΣ amount excluding tax of the product revenue lines on final invoicesOverview, Customers
Future revenueΣ amount excluding tax of future invoices, per billing period month, from next month onwardsRevenue
ARR run-rateRecurring revenue of final invoices with billing period in last month × 12Revenue
NRR (trailing 12 months)Σ recurring revenue of existing customers in the last 12 months ÷ Σ their recurring revenue in the 12 months before, over the last six complete monthsRevenue

Invoices and collections

MetricFormulaShown on
PaidΣ total of final invoices marked as paidInvoices
PendingΣ total of final invoices not marked as paid, not on hold, before their due dateInvoices
OverdueΣ total of final invoices not marked as paid, not on hold, past their due date. The count is the number of those invoices.Overview, Invoices, Customers
Open balance (outstanding)Σ total of final invoices not marked as paid: pending + overdue + on holdCustomers
AR agingOverdue amount per bucket of days past the due date: 1–30, 31–60, 61–90, 90+Invoices
Invoice status breakdownΣ total of invoices per lifecycle status: Draft, Open, Final, Void, FutureOverview
Invoices by statusNumber of invoices per lifecycle statusInvoices

Paid, pending, overdue, open balance and AR aging only work when payments are synchronised to Solvimon and the paid status is actively used. See Payment status.

Customers and growth

MetricFormulaShown on
Active customersNumber of distinct customers with at least one invoice, in any status, dated in the periodOverview
MRRPer customer and month: recurring invoice lines, excluding tax, spread over the months of their service periodGrowth
New MRRMRR of customers whose MRR was 0 last monthGrowth
Expansion MRRIncrease in MRR of customers whose MRR went upGrowth
Contraction MRRDecrease in MRR of customers whose MRR went down but stayed above 0Growth
Churned MRRLast month’s MRR of customers whose MRR dropped to 0Growth
Net MRR change, net new MRRNew + expansion − contraction − churned MRRGrowth
NRR (monthly, last 12 months)(Σ starting MRR + Σ expansion − Σ contraction − Σ churned) ÷ Σ starting MRR × 100, over the last 12 monthly stepsGrowth
GRR(Σ starting MRR − Σ contraction − Σ churned) ÷ Σ starting MRR × 100Growth
CohortAll customers whose first month with MRR above 0 is the same monthGrowth
Customer retention %Customers of the cohort with MRR above 0 in month n ÷ customers in the cohort × 100Growth
Revenue retention %MRR of the cohort in month n ÷ MRR of the cohort in its first month × 100Growth

Insights has two NRR figures. The one on Details: Revenue compares full 12-month periods and shows annual retention. The one on Growth averages month-over-month retention across the last 12 months. Both exclude new customers.

Usage and wallets

MetricFormulaShown on
Total eventsNumber of distinct usage eventsUsageMeters
Unique meters, unique customersNumber of distinct meters that received events, and of customers that sent themUsageMeters
Count by meter, count by customerNumber of distinct events per meter or per customer, by event timestampUsageMeters
Available balancemax(0, Σ credits granted − Σ credits used), over grants that haven’t expiredUsageWallets
Net balanceΣ credits granted − Σ credits used over grants that haven’t expired; can be negativeUsageWallets