To avoid revenue leakage its really important to find out if all ingested events are not only accepted by Solvimon but also matched to a subscription and a pricing item. Unmatched events are not billed since Solvimon cannot find the price associated with the event. The reason for this can be incorrectly configured subscriptions, pricing plans or pricing rules.
Solvimon provides reports to identify these events. The reports can be found in your Solvimon Google Bucket.
To trigger the report generation you can ask your engineer to make an API call to our platform using the following code.
The Unmatched event report
The unmatched event report contains the raw data which is identical to how Solvimon received the event.
Finding reason why events are unmatched
In most cases the events are not matched since either the event belongs to a Product Item which is not configured on the customer subscription. However in case the product item is configured and there are pricing rules, the event can be unmatched because the pricing rule conditions were not met.
After updating the pricing settings the user can start the reprocessing of events on the customer level. Please find the instructions here. Reprocessing Events
UPCOMING FEATURE:
Soon we will have an option to automatically schedule the generation of the report.
